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Frequently Asked Questions

Frequently Asked Questions (FAQ's)

How can I contact the Cougars office?
What are the Cougars office hours?
Where is the ballpark?
When does the game end?
How can I get tickets?
Is the game still on?
Are food and drinks available at the ballpark?
Can we bring our own food and drink?
When does the ballpark open for the game?
How much is parking?
What time does the parking lot open?
Does my two year old child need a ticket?
What is the difference between a box, reserved and lawn seat?
Will the players sign autographs?
Will you make announcements during the game?

Can fans Run The Bases after the game? What game days do you do Run The Bases?
Can I get cash at the ballpark?
May I photograph/video tape any of the events?
May fans keep baseballs that land in the seating areas?
Is smoking permitted at the ballpark?
What is a lawn seat ticket?
Can I bring my child in a stroller?
What are Rain Checks?
Do you accept credit cards?
Where would I find a lost item?

What sorts of items can I bring to the ballpark? Can I bring a firearm?

How can I contact the Cougars office?
Contact the Cougars Office by phone at 630-232-8811. Your call will almost certainly be answered by a LIVE PERSON during business hours. There is also an automated attendant available 24 hours a day, 365 days a year if call volume is particularly high to direct you to a specific person or department.

Fax the Cougars at 630-232-8815.

Send us mail at: Kane County Cougars ~ 34W002 Cherry Lane, Geneva, IL 60134

Most of the Cougars front office staff can also be contacted via e-mail - directory provided on the Contact Us page.

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What are the Cougars office hours?
The Cougars front office hours are from 9:00 am to 5:00 pm Monday through Friday most of the year.

On game days (including weekends), the front office is open from 9:00 am until the end of the game.

There are some exceptions, such as holidays. For the current listing of ticket office hours, see the Contact Us page.

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Where is the ballpark?
The ballpark is located on the east side of Geneva, Illinois one block south of Route 38 on Kirk Road. Check the Maps & Directions page for a map and a link for directions from your location.

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When does the game end?
Like the major leagues, the Cougars play a nine inning game (extra innings in case of ties) without a time limit. While most nine inning games are played in approximately two hours and thirty minutes, some games take longer and some games are completed more quickly. Incidentally, in the event of a double-header (two consecutive games in one day) each game is only seven innings long, by league rule.

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How can I get tickets?
Season tickets and ticket packages are sold year-round through the Cougars Office. Visit the office at the ballpark or call us at 630-232-8811. Ticket packages and benefits are described in the "Tickets" section of the website.

Individual Single-Game Tickets can be purchased right - here - on the website, by telephone at 630-232-8811, by fax at 630-232-8815, by mail or in person at Kane County Cougars - 34W002 Cherry Lane, Geneva, IL 60134

Group Tickets (20 or more people attending one game) can be ordered in advance by phone, fax, mail or in person. For more information on group outings, see the Why Choose The Cougars page?

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Is the game still on?
This is the single-most common question asked when the weather is questionable. Games are always on as scheduled in the days leading up to each game. On the day of the game, weather forecasts are continuously evaluated at the ballpark but since the weather here changes (for better and worse) often, games are rarely cancelled any more than two hours before the scheduled start time.

Of course, you are welcome to inquire anytime, but if it's any more than 3 hours before the scheduled game time you will almost certainly be informed "the game is still on".

If a game is cancelled, it is first posted on our website homepage. Area radio stations are next to be notified and many include updates in their newsbreaks.

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Are food and drinks available at the ballpark?
YES, the Cougars offer a complete line of ballpark favorites and lots of other featured items. Along with ballpark stapes such as hot dogs, hamburgers and chicken, we serve many specialty foods. We also have a full range of soda and adult beverages of all kinds.

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Can we bring our own food and drink?
There is no outside food and beverage permitted inside the ballpark. Exceptions will be made to persons with special dietary and/or medical needs, such as small children, elderly or pregnant women. Alcohol of any kind brought in from the outside is not permitted. On days with expected temperatures to reach 90 degrees or above, water bottles will be permitted as long as they can be carried in a backpack, shoulder bag, etc. Coolers of any variety are strictly prohibited unless they are needed to support special dietary needs and can fit into a backpack.

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When does the ballpark open for the game?
Gates open one hour prior to game time for all games, except those games with pre-game concerts. Gates open two hours prior to game time on dates with pre-game concerts.

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How much is parking?
General parking at the ballpark is $5.00 (cash) per vehicle. Preferred parking is available for $12.00 per vehicle (while space is available). Preferred parking must be purchased in advance. Parking may be purchased through the ticket office or online - here -. Disabled parking is also available to vehicles displaying the proper permit for $5.00 (cash) per vehicle.

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What time does the parking lot open?
Parking lots open one hour prior to the gates opening for all games. There is no tailgating allowed in the parking lot at any time.

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Does my two year old child need a ticket?
NO, children 2 years old or less do not need a ticket for the game if they do not occupy seats. You may purchase a seat for such a child if you would like them to have their own seat.

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What is the difference between a box, reserved and lawn seat?
Seat types are described (with pictures) in the "TICKETS & PROMOTIONS" section of the website. Check the Ticket Prices and Seating Types page.

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Will the players sign autographs?
YES, most players are usually happy to sign autographs for their fans. Remember, they don't always have a pen and before the game begins is the best time to meet them. Watch for special "Autograph Sessions" at Sunday Funday games during the regular season, when fans are allowed to come onto the field and meet the players for pictures and autographs. These typically occur about 40 minutes prior to the game. By league rule, players are not allowed to sign autographs during the game.

We also offer a post-game team store autograph session with a selected player or mascot after most games.

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Will you make announcements during the game?
YES, we are happy to announce guests' birthdays and anniversaries during the game. Be sure to visit the Guest Services Area on the third base side of the ballpark before the game begins to request your announcement. There is a $20 charge per announcement for this service.

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Can fans Run The Bases after the game? What game days do you do Run The Bases?
Following ALL games unless otherwise noted over the public address system, fans of all ages may Run The Bases after the game. Cougars staff will make an announcement following the game as to where to line up. Keep in mind that certain circumstances (i.e. inclement weather) may cancel a post-game Run The Bases session.

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Can I get cash at the ballpark?
YES, there are ATMs at the ballpark for your convenience located on the 1st base concourse and near Gate 1.

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May I photograph/video tape any of the events?
YES, you are welcome to take your own pictures and / or video of the players, game and any other people or promotions occurring as part of the show.

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May fans keep baseballs that land in the seating areas?
YES, you may keep any baseball that is thrown or batted into the seating areas. You may not reach over a fence or barrier though to grab a ball that is "in play". Finally, BE CAREFUL, they are hard baseballs and sometimes reach the crowd at great speed.

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Is smoking permitted at the ballpark?
Pursuant to the Smoke-Free Illinois Act 95-0017, there will be no smoking inside of the ballpark. Electric cigarettes, e-cigarettes vapor cigarettes and anything that mimics the act of smoking also are not permitted. Designated smoking areas are located outside Gate 5 only. Smoking is not permitted within 15 feet of any entrance or exit or any air handling units. Guests failing to comply with the policy may be asked to surrender his / her ticket and leave the ballpark. Please ask your usher or security for more information.

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What is a lawn seat ticket?
Lawn seating is general admission (first-come, first-served) seating on either of the grassy slopes on either side of the ballpark. Fans may sit right on the grass or are welcome to bring blankets and/or lawn chairs for their comfort.

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Can I bring my child in a stroller?
YES, strollers are welcome however there is no designated space for stroller parking or storage during the game. Please plan to fold your stroller in your seating area when not in use.

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What are Rain Checks?
If a game is OFFICIALLY rained out each ticket becomes a Rain Check. Rain Checks may be redeemed for a ticket to any other regular season game, based on availability. Rain Checks HAVE VALUE and should be treated as cash (don't lose or destroy them). If a group of four has tickets for a game that is rained out, they must present four rain checks (tickets for the rained out date) to receive four tickets for their new date of choice in exchange. A suspended game ticket will be redeemable for select dates.

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Do you accept credit cards?
Tickets and souvenirs may be purchased with Visa, MasterCard, American Express or Discover Card. Select concession stands also accept Visa, MasterCard, American Express and Discover.

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Where would I find a lost item?
The Cougars maintain a lost and found area at the Guest Services Area on the third base concourse behind section 112.

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What sorts of items can I bring to the ballpark? Can I bring a firearm?
Firearms and other weapons are expressly prohibited within the confines of the ballpark and all violations shall be prosecuted to the fullest extent of the law. As a general rule, please leave all unnecessary items at home.

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